Frequently Asked Questions

Q. Why does require my location and/or why am I receiving the following prompt: " would like to use your location?"

Your current location is required to confirm eligibility to purchase on your mobile device. The drawing will be offered to anyone within the state of Florida, where allowed by law (the "Raffle Area").


Q. What if I already selected "Don't Allow"?

Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions.


Q. What if I receive the following prompt: "You must allow your browser to share you location to purchase tickets, please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"?

The browser should reload the page and ask you to share location upon loading. Note: In some browsers, the popup may say "close" instead of "OK"


Q. What happens if I did not receive my email with the ticket numbers?

Check your spam, junk mail or clutter folders for the email. If you cannot find it, please contact us via Provide your name and phone number along with the amount of tickets you purchased.


Q. I entered the incorrect email and did not print my tickets, how can I get my tickets resent?

Please go to the Contact page and request that the raffle Manager email you your tickets:


Q: What if I cannot purchase tickets on due to Location issues?

You may have told your browser to never share your location. You need to change that setting to allow sale.


For iOS devices:

1) Go to the Settings App.

2) Go to Privacy.

3) Go into Location Services.

4) Ensure "Location Services" are on.

5) Scroll down and click "Safari Websites."

6) Make sure that Allow Location Access is set to "While Using the App."

Chrome has the same setting if you are using that instead.


For Android (though this may vary by version):

1) Go to Settings App.

2) Go to Location and make sure that it is on.

3) Go back to previous screen and go to Apps.

4) Go to Chrome.

5) Click Permissions.

6) Ensure that Location is enabled.


Note: If still experiencing problems, go to a maps app and see where it places you.




Q. Can I purchase tickets in person rather than on my mobile device?

Yes. On select days and times during the Raffle period, we will have sellers walking around the Venue selling tickets. The days and approximate times are listed below (all times listed are Eastern Standard time). Raffle sellers will be wearing yellow vests identifying them. Tickets can be purchased with credit card or cash.


Friday, November 16, 2018       5:00pm - 8:30pm

Saturday, November 17, 2018  12:00pm - 3:30pm

Sunday, November 18, 2018     10:00am - 3:00pm


Q. Where do the proceeds from the total jackpot go?

The jackpot is split 50/50 between the winning ticket holder and participating organizations Special Olympics, Camillus House, and Driving for a Cause. For more information about Special Olympics Florida, click here and for more information on Camillus House, click here.


Q. Do I need to be present to win?

No. The winner does not need to be present to win, but the prize must be claimed by December 31, 2018. For more information on the rules, please check out the rules page.


Q. Where can I find the winning number?

Winning ticket will be announced on or about November 20, 2018, posted on


Q. If I have the winning ticket, how do I claim the prize?

If you have the winning number send us an email at or use the